Terms of sale

Draft – not final. The texts will be reviewed before the shop opens.

These terms apply to buying and using gift cards from Padelmiðstøðin. Please read and accept them before you buy a gift card.

1. Seller

The gift cards are sold by:

Padelmiðstøðin [legal company name]
Á Hjalla 2, 188 Hoyvík, Tórshavn, Føroyar
V-tal (VAT no.): 410594
Email: info@padelmidstodin.fo · Phone: +298 55 22 22

2. The gift card

The gift card is a digital voucher with a fixed value in Danish kroner (DKK). It is delivered as a PDF by email.
You choose the amount when you buy, within the limits shown in the shop. The smallest amount on a gift card is 100 kr. and the largest is 10,000 kr.
Each gift card gets its own gift card number when it is bought.
It can only be used at Padelmiðstøðin, for example for court bookings.
It cannot be exchanged for cash and cannot be used to buy other gift cards.

3. Ordering and order confirmation

When you have ordered and paid, you receive an order confirmation and receipt, with the gift card, by email straight away. Make sure you enter your email address correctly, so the confirmation reaches you.
The purchase is binding when the payment has gone through and the shop shows the confirmation of your order.
You can print or save these terms as a record of your purchase.
If you typed something wrong or made another mistake when ordering, you are welcome to contact us at info@padelmidstodin.fo, and we will help you.
See also the right of withdrawal below.

4. Prices and payment

All prices are in DKK and include 25% Faroese VAT (MVG).
Payment is made when ordering, by payment card (Visa, Mastercard) through our payment provider Frisbii.
When you order, the amount is only reserved on your card. It is charged when the gift card has been activated in our booking system, usually by the following weekday. If we cannot activate the gift card, the reservation is cancelled and you pay nothing.
Frisbii handles the card details and follows the card industry's international security standard (Payment Card Industry Data Security Standard, PCI DSS). We never see or store your card details.

5. Delivery

The gift card is sent as a PDF to the buyer's email immediately after payment.
If you choose to, we also send the gift card to the recipient's email, either immediately or on the date and time you select.
Our staff activate the gift card in our booking system (Matchi), usually by the following weekday. Until then, the gift card cannot be used.
You are responsible for entering the correct email addresses.
If you have not received the email within one hour (or on the selected date), check your spam folder and then contact us.

6. Validity and use

The gift card is valid for 5 years from the date of purchase. The expiry date is printed on the card.
Redeem the gift card in Matchi or at reception by using the gift card number.
The gift card can be used in several purchases until the balance is used up. Any remaining balance can be used until the expiry date.
Unused balance is not refunded after the expiry date.

7. Right of withdrawal

You can cancel your purchase within 14 days of buying it, provided the gift card has not been used.
Contact us at info@padelmidstodin.fo with your order number.
We cancel the gift card and refund the full amount to the payment method you used, within 14 days.
If you cancel before the gift card has been activated, we cancel the payment instead, and you pay nothing.
After the gift card has been used, in whole or in part, it can no longer be cancelled.

[Legal review: confirm the withdrawal rules that apply under Faroese consumer law for digital gift cards.]

8. Lost gift cards and misuse

The gift card is a bearer card: anyone who has the gift card number can use it. Treat it like cash.
Lost or cancelled gift cards are not refunded.
If the email is lost, we can resend the gift card to the buyer's email address.
We are not responsible if someone else uses the number before you report it to us.
If you suspect misuse, contact us immediately. If the gift card has not been used, we will cancel it and issue a new one with the remaining value.

9. Questions and complaints

If you have questions or a complaint, contact us at info@padelmidstodin.fo or on +298 55 22 22, and we will try to find a solution.

[Add the relevant Faroese consumer complaints body, if any.]

10. Personal data

We use your name and email, and any recipient details and greetings you enter, only to deliver the gift card and to meet our accounting obligations.
If you sign up for our newsletter at checkout, we also use your name and email to send you news and offers from Padelmiðstøðin. Signing up is optional, and you can unsubscribe at any time using the link in the newsletter or by contacting us.
Read more in our privacy notice.

11. Language

These terms are written in Faroese and are also available in English. If the two differ, the Faroese version applies.

12. Law and jurisdiction

These terms are governed by Faroese law.
Disputes that cannot be resolved by agreement are settled by the Faroese courts (Føroya Rættur).

13. Changes

We may change these terms for future purchases.
The terms in force at the time of purchase apply to your gift card.